Privacy Policy

Last updated: March 1, 2024.

This privacy policy describes how Les Industries Mammouth (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase on mammothind.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor or other person whose information we have collected in accordance with this policy of confidentiality.

Please read this privacy policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other actions required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources as described below. The information we collect and use varies depending on your interaction with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms and conditions, and protect or defend the Services, our rights and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on your interaction with our Site and your use of our Services. When we use the term “personal information,” we refer to information that identifies you, is linked to you, describes you, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information We Collect Directly From You

Information you submit directly to us through our Services may include:
- Basic contact information, including your name, address, telephone number, email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, telephone number.
- Account information, including your username, password, security questions.
- Information about your purchases, including items you view, put in your cart or add to your wish list.
- Customer support information, including information you choose to include in communications with us, for example, when you send a message through the Services.

Certain features of the Services may require you to provide certain information about yourself directly to us. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including information about your device, browser, network connection, IP address and other information about your interaction with Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including from suppliers and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g. bank account details, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services to you that you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using tracking technologies online such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this privacy policy. We are not responsible for the accuracy of information provided by third parties and we are not responsible for the policies or practices of third parties. For more information, see the Third Party Websites and Links section below.

How we use your personal information

- Provide products and services. We use your personal information to provide the Services to you in order to perform our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, your purchases, your returns, your exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges and allow you to post reviews.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, SMS or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicate with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, provide you with efficient services and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some of the Services to malfunction, including certain features and general functionality. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

We have, in the last 12 months, disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes set out above in "How we collect and use your personal information" and “How we disclose personal information”:

Category of recipients
- Identifiers such as basic contact details and some order and account information
Business information such as order information, purchasing information, and customer support information
Internet or similar network activity, such as Usage Data

- Vendors and third parties who provide services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Sales and marketing partners
- Subsidiaries

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-generated content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of ​​the Services, such content will be public and accessible to all.

We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make public, or for the accuracy, use or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness or reliability of any information found on these sites. Information you provide in public or semi-public locations, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of such platforms. third party forms without limitation as to its use by us or by a third party. Our inclusion of such links does not imply, in itself, any endorsement of the content of such platforms or their owners or operators, unless otherwise indicated on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information provided below to request that it be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we are "sharing" or "selling" (as those terms are defined by applicable law) the personal information of persons under the age of 16 years old.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". Additionally, any information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information with us.

How long we retain your personal information depends on various factors, such as whether the information is necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may deny your request as permitted by law.

- Right of access/to know. You may have the right to request access to the personal information we hold about you, including details of the ways in which we use and share your information.
- Right of deletion. You may have the right to request that we delete the personal information we maintain about you.
- Right of rectification. You may have the right to request that we correct inaccurate personal information that we maintain about you.
- Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to limit and/or refuse the use and disclosure of sensitive personal information. You may have the right to request that we limit our use and/or disclosure of sensitive personal information to what is necessary to provide the Services or provide goods reasonably expected by an average individual.
- Restriction of processing: You may have the right to ask us to stop or restrict processing of your personal information.
- Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
- Managing communications preferences: We may send you promotional emails, and you can unsubscribe from receiving them at any time by using the unsubscribe option displayed in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity, such as your email address or account information, before providing a substantive response to the request. Subject to applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner consistent with applicable law.

We use Shopify advertising services such as Shopify Audiences to help personalize the advertising you see on third-party websites. To restrict Shopify merchants using these advertising services from using your personal information for such services, visit https://privacy.shopify.com/en.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge your complaint with the local data protection authority.

International users

Please note that we may transfer, store and process your personal information outside of the country in which you live, including to the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the relevant competent authority in the United Kingdom, the where applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call:

Responsible for the protection of personal information:

-Andrée-Ève ​​Côté
- 1285, rue des Ardennes, Local 103, G1N 0A4, Qc, Canada.
- info@mammothind.com

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